DataStash Home


Troubleshooting Tips:

Error: not able to validate username or password
How to Create an ISA Protocol Definition
Microsoft Structured Storage and Slack Space with NovaNet-WEB

 
 

Error: not able to validate username or password

Some Online Backup Service users are getting an error such as "Error: not able to validate username or password" when trying to authenticate their accounts. If you are receiving this error, it is most likely due to a changed default setting in the NovaNet-WEB client software. To correct this error, run NovaNet-WEB and click "View" - "Options" - "General". On the lower half of the screen (shown at right) that you opened is a section called "Backup Server Authentication". Select the radio button that reads "Specify credentials for authentication" and add your username and password. The option to "Use current credentials" will not authenticate the account.

How to Create an ISA Protocol Definition

If you are having problems with getting the client software for the Online Backup Service working when it's running behind a Microsoft ISA (Internet Security & Acceleration) Server, the most likely cause is that the ISA protocol definition is not set up correctly. You need to set the TCP/IP Outgoing port to 308.

Please note, you do not need to configure the secondary connection.

For more information on protocol rules: http://www.isaserver.org/

 

Microsoft Structured Storage and Slack Space

When using NovaNet-WEB, plan for approximately 5% extra disk space when determining storage requirements - here's why.

NovaNet-WEB and Microsoft Structured Storage - NovaNet-WEB leverages a technology called Microsoft Structured Storage for storing all user data. An analysis of structure storage demonstrates the ability to create a "mini-file system" within a file (Structure Storage Object). As such, structure storage has similar cluster constraints to that of typical hard drive geometry. In the case of NovaNet-WEB, the structure storage cluster size is 4kb.

Slack Space with Hard Drives: Slack space is the amount of disk space that is wasted by having a large cluster size in relation to the actual file size. For example, if a 300-byte file is stored on a disk with a cluster size of 1,024 bytes, there will be 724 bytes of slack space that can't be used for any other files.

Slack Space with NovaNet-WEB - Since NovaNet-WEB uses a small, 4kb cluster size, there are still many smaller files, and any single file less than 4kb written to the storage object will occupy the full 4kb of space. Figure 1 depicts this clearly:


Figure 1

The same holds true if a file is only slightly larger than the cluster. For example, a 5kb file written to the storage object will actually occupy 8kb of space as depicted in Figure 2.


Figure 2

Based on the above, it may appear that there could be significant wasted space for anyone backing up many small files. However, while this is certainly true as it applies to typical hard drive geometry, the issue is somewhat mitigated by a technique used by MS Structure Storage called the MiniFAT.

Unlike traditional hard drive cluster geometry based on the FAT or MFT, the MiniFAT permits more than one file to occupy the remaining free space of the cluster as demonstrated in Figure 3 resulting in the "slack space" being reclaimed.


Figure 3

Therefore, while a single backup of a large number of small file may result in what appears to be a significant amount of wasted space, in practice you'll find that over time, the percentage of slack space will decrease as more backups of individual files occur. That being said, you will always have some small percentage of slack space since there are many times when numerous small files, such as shortcuts, temp files, small text files, etc, are only backed up once. For this reason, you should plan for approximately 5% slack space when determining storage requirements.

 

 

Cust Login - Restore Anywhere - Links - FAQ - Resellers - SiteMap - Downloads - News - Security

© 2004 DataStash - Data Backup Service. Call 877.721.7155. Privacy Policy